Network Operations Center(NOC) services
We keep an eye on your servers, while you keep an eye on your business.
Kevells provides custom-tailored NOC Services to help you monitor and respond to outages on a servers, network, applications and databases. Our 24×7 operations center processes network alerts following client-stipulated procedures, on a committed and flexible service level agreement (SLA). Issues can either be escalated back to the client, or remediated/resolved by our 2nd line support staff.
We have set up a number of successful NOC monitoring partnership programs for our clients. Some of the highlights and differentiators of our outsourced NOC service are as follows:
- Guaranteed service levels (service assurance)
- Dedicated team of account managers for client servicing
- Multiple levels of support * Trouble ticket management
- Our NOC will work with your monitoring and service desk tools